Privacy Policy

We may collect the following personal information:

• Contact Information – name, email address, phone number, and postal address

• Health Information – medical history, treatment notes, and other information you provide during consultations (as sensitive information)

• Appointment Information – date, time, and reason for appointment

• Payment Information – billing details (note: we do not store credit card numbers)

• Website Usage Data – IP address, browser type, pages visited, and time spent on the website (via cookies or analytics tools)

Privacy Policy

We may collect the following personal information:

• Contact Information – name, email address, phone number, and postal address

• Health Information – medical history, treatment notes, and other information you provide during consultations (as sensitive information)

• Appointment Information – date, time, and reason for appointment

• Payment Information – billing details (note: we do not store credit card numbers)

• Website Usage Data – IP address, browser type, pages visited, and time spent on the website (via cookies or analytics tools)

• We collect your personal and health information for the following purposes:

• To provide acupuncture and wellness services

• To manage bookings and appointments

• To communicate with you about your care or our services

• To comply with legal and regulatory requirements

• To improve our website, services, and user experience

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​How We Store and Protect Your Information:

• Your personal and health information is stored securely using:

• Encrypted databases and secure servers

• Password-protected software and email accounts

• Physical security measures for paper records

• We retain your information only as long as necessary for the purposes described above or as required by law (e.g., medical record retention periods)

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Disclosure of Personal Information

• We do not sell your personal information.

• We may disclose your personal information to:

• Healthcare professionals involved in your care (with your consent)

• Our service providers (e.g., booking platforms, email providers)

• Regulatory bodies or authorities, where required by law

• All third parties are required to handle your information in accordance with this Privacy Policy and applicable privacy laws.

Overseas Disclosure

We may use third-party services (such as email or cloud storage) that store data overseas. We take reasonable steps to ensure that any overseas recipients do not breach the Australian Privacy Principles.

Accessing and Correcting Your Information

You have the right to access or correct the personal information we hold about you.

To request access or correction, please contact us using the details below. We may need to verify your identity before processing your request.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.

You can choose to disable cookies in your browser settings. Please note, this may affect website functionality.

Marketing Communications

We may occasionally send you marketing emails or newsletters. You can opt out at any time by clicking the “unsubscribe” link or contacting us directly.

Complaints and Contact Information

If you have any concerns about your privacy or this policy, please contact us:

HOQ Acupuncture
Email: highonqi@gmail.com
Phone: 0466052272
Address: 1 Andrew Place Lennox Head NSW 2478
Website: www.hoqacupuncture.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.

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